FAQ'S FROM BROOKLINE
GROOMING CUSTOMERS:
(COMPILED FROM OUR MONTHLY NEWSLETTERS)
Q: I've heard that
dogs have been getting sick from Chicken Jerky made in China. Do you carry any
alternatives?
A: Yes! We
carry a large selection of AMERICAN MADE Chicken, Turkey, Beef, and Duck Jerky
from companies like Kona,SmokeHouse, Simply
Natural and Pet Center. The
Jerky treats are all sourced and manufactured in the United States and are a
much safer alternative to Jerky treats from China. Please come in and check out
all of the American Made treats and toys we carry!
Q: Can I get my pet
supplies delivered?
A: We can send supplies to your house via taxi cab. You can call the
store with your shopping list and pay over the phone with a credit card. We can
then arrange for a taxi to bring it to your address. You can charge the taxi
fare to your credit card, or pay the driver when the car arrives at your house!
Don't live within range of a cab? We recently mailed a package to Louisiana!
Q: What's the best way to
deal with Fleas?
A: The best
way to deal with any parasite, be they ticks, fleas, or round and heart
worms is prevention! The warm winter led to huge population levels of all
bugs, fleas and ticks especially. While it may not be the height of flea and
tick season anymore, we're not in the clear until that first frost of the year!
We carry a wide variety of topical preventative products such as Frontline
Plus, Sentry
Natural Defense, and Diatomaceous
Earth(for dogs and cats) and K9Advatnix.
(for dogs only)
-If the preventative measures you took came up short we also have a
wide variety of flea and tick shampoos, yard/kennel, and indoor sprays, as
well as carpet/upholstery powders and flea collars.
Most important of all: Stay on top of the problem by being as educated as you can.
Q: Are Grooming prices
different for different breeds of dogs?
A:Yes, there can even be different prices for the same breed of dog.
While we do have "standard" prices for dogs and cats a few things
alter the price of a grooming. The first being the
condition of their coat. Dogs and cats who are heavily matted require extra
time and special attention as the skin under the mats is tender and often very
irritated. In extreme cases heavily matted dogs needs to be shaved before we
can even wash them and special shampoo to relive itchy, irritated skin, in
these cases we charge $10 extra. The
second being the pets temperament. Easy going dogs who are comfortable
being handled and groomed take a lot less time and effort to groom, which is
why we recommend you start grooming early and often! Our suggested appointment
reminders are every 6 weeks for dogs and every 11 weeks for cats. Please
feel free to call the store anytime to ask about prices and our grooming
practices but please be aware that unless we see the dog it's very difficult to
give you an exact price.
Some generic figures to
give you an idea:
-Dogs who just need a bath are around $50, Dogs who need grooming are
$60 and up (always dependent upon the size, breed, temperament, and coat condition)
-Cats who just
need a brush out (a brushing that removes most of the undercoat, where dander
hangs out) is $52, a shave or more detailed haircut is between $62 and $72 and
a full groom or brush out with a bath is $82. We charge
$10 extra for heavily matted cats as well.
It's important to brush your dog and cat everyday, even it's only
for five minutes! If your pet doesn't like being brushed, try giving them
treats while you brush or simply try to brush them only after they've played
and are tired. A tired cat or dog is not going to put up much of a fuse!
Q: My cat is a
picky eater, what can I do?
A: The simplest way to break through your cat's (and/or dog's)
frustrating eating habits is to have consistently structured meal times. That
means feeding at roughly the same times everyday and especially important for
cats: No Free Feeding! This
seems obvious for dogs but is a common problem we encounter with cat owners.
When you let a cat free feed you're letting the cat decide for itself when and
when not to eat. This is okay for some cats but when you go to feed your picky
cat "dinner" she may have already eaten her fill for the night and
will likely refuse to eat, leaving you pulling your hair out and anxiously
feeling your cats tummy and hips to see if her bones are protruding yet.
Another way to break down the picky-eater-wall is to offer your pet A LOT of
variety. Variety in types and brands of food as well as treats. The more
variety they get, the less likely they will become bored with their food!
Lastly, just as fasting for a day or night can be beneficial for the human body
the same is true for our pets. So don't worry that Whiskers didn't eat her wet
food tonight I can assure you that she'll eat whatever you put
in her dish in the morning!
Q: Now that summer's over
should I still treat my dog and cat with Frontline?
A: Yes! We
recommend consistent use year round of Frontline, Advantix or any other
preventative you feel comfortable using. During the winter months or after the
years first frost, you can treat once every 3 months instead of once every
month. It's extremely important to use a flea and tick preventative year round.
Fleas and Ticks can carry diseases which can pass to animals, including humans
so it's important to take care of our pets which in turn help to keep us and
our homes safe, healthy, and parasite free!
Q: Where's the Orijen and Acana?
A: It's Back! In September an equipment malfunction damaged an
oven at Champion Pet foods Morinville
facility in Alberta Canada. Until their custom oven could be replaced, they
were forced to temporarily halt the production of certain sizes and diets.
Thankfully their oven is fixed and we're fully stocked with all your favorite
Orjien and Acana dry dog and cat foods!
Q: My dog is peeing in the house, how can I stop it?
A: Whether your dog is a puppy or an adult the best way to prevent
accidents is to make sure they have a consistent schedule for walks or frequent
access to an outdoor area. In most cases dogs with free access to water will
have to go to the bathroom every few hours. Having a consistent daily schedule
will let your dog empty it's bladder regularly and it will give them a chance
to mark their territory outside instead of in; a natural and perfectly normal
behavior for dogs.
Marking:
If you don't know if your dog is peeing or just marking, a good rule of thumb
is to go by the size of the puddle. If it's a small puddle chances are your pet
is marking. If your dog is persistently marking inside your home you want to
make sure you're properly cleaning the area to prevent a repeat performance.
Products like Nature's Miracle and Eliminateclean the stain
and break down the chemicals in your pets urine that brings your dog back to
the same spot over and over again.
Peeing:
If you manage to catch your dog in the act and it continues to pee even after
you grabbed it's collar and headed for the door chances are your dog is
emptying it's bladder and not marking. This is normal for most puppies and is
something every new dog owner must get used to dealing with. Consistent
schedules and daily training will help your dog learn the differences between
what behavior is allowed and what is not. Working with a trainer will give you
the tools you need to potty train and obedience train your puppy. More
importantly, it will give you the tools to raise a balanced and well behaved
dog.
*If your adult dog seems to be peeing more frequently than normal you may need
to consult your veterinarian as it could be a sign of more serious problems.
Frequent urination that is not behavioral can be a sign of a urinary
tract infection, kidney stones, or a more serious kidney problem.
Q: I was told by one of your employees that I had "loyalty
dollars on my scan card." What does that mean and how can I use them?
A: A few months back we changed our regular Brookline Grooming Scan
Cards into a Loyalty Program for frequent customers. It's simple really, our
scan cards still give you access to our great monthly specials and savings on
Raw Diet and Raw Bones but now, for every dollar you spend on food, toys, and
treats we give you a few cents back and put it on your scan card for you to use
towards your next purchase, or save up and use it all at a later time. Your
loyalty dollars never go away or expire and you can use them on any purchase!
*If you don't have a scan card, it's free and easy to sign up for one, just
tell an employee the next time you stop by!

If you have any questions you might like us to answer email us at: